Question 1

I got a letter in the mail. What's the best way to get started?

Accepted Answer

Your letter has a reference number and a toll-free phone number just for you. Give us a call and share that reference number with the friendly representative who answers, they'll walk you through everything and answer any questions you have.

Question 2

Someone left me a voicemail. How do I get in touch?

Accepted Answer

We'd love to hear from you! Just call the toll-free number from the message during our business hours. Our team is ready and waiting to assist you and make the process as easy as possible.

Question 3

I just made a payment. Is there anything else I should do?

Accepted Answer

Thank you for taking that step! We recommend giving us a quick call to confirm everything went through smoothly. If you have your bank's confirmation number, that helps us update your account right away. We want to make sure you're all set.

Question 4

I want to take care of my balance. What's the easiest way to do that?

Accepted Answer

We're here to help you get this resolved! Head over to our "PAYMENT INFO" section and use the reference number from your letter. Can't find your letter? No worries at all, just give us a call and we'll happily look up your information.

Question 5

I'm receiving calls but I don't believe I have an outstanding balance. What should I do?

Accepted Answer

We understand this can be confusing, and we're here to help. There may be an account you weren't aware of, or it's possible we have incorrect contact information on file. Please give us a call at your convenience and one of our representatives will review your file and help clarify the situation. We're committed to resolving this quickly and ensuring your questions are answered.

Question 6

Your company appears on my credit report but I don't recognize the account. Why is that?

Accepted Answer

If our company is listed on your credit report, it indicates that an account was placed with us for collection. We're happy to help you understand the details. Please contact us at 1-888-851-8699 or email ContactCCA@commoncollections.com (mailto:ContactCCA@commoncollections.com)and one of our representatives will review your file and provide you with the information you need.

Question 7

My account is paid off. How do I get written confirmation?

Accepted Answer

Congratulations on resolving your account! Simply give us a call and we'll make sure a confirmation letter is on its way to you.

Question 8

What public policy statements do you provide?

Accepted Answer

We are committed to transparency and accountability. The following policy statements are available for your review:
 • Sustainable Product Policy (https://0812c907-95aa-43ac-ae7d-4233a20ecde1.usrfiles.com/ugd/0812c9_f60ea62555b5439488d92e5fea75d972.pdf)
 • Human Rights (https://0812c907-95aa-43ac-ae7d-4233a20ecde1.usrfiles.com/ugd/0812c9_bdfbc7e5ee114cea8d3797c0ea1817df.pdf)
 • Supplier Diversity Program (https://0812c907-95aa-43ac-ae7d-4233a20ecde1.usrfiles.com/ugd/0812c9_7721240a370e4eafafd99631550bf544.pdf)
 • Environmental Policy (https://0812c907-95aa-43ac-ae7d-4233a20ecde1.usrfiles.com/ugd/0812c9_0426bac35e7647349bb4605f67fbcd17.pdf)
Click on any policy above to view or download the document.